pak23 is committed to protecting the privacy and personal data of every player on the platform. This Privacy Policy explains what data we collect, why we collect it, how it is used, who we share it with, and what rights you hold over your personal information. Please read this document carefully before using the pak23 platform.
Our Commitments
All data transmitted between your device and pak23 servers is protected with 256-bit SSL encryption. Your login credentials, payment details, and personal information travel securely at all times.
Player personal data is stored on secure, access-controlled servers separate from operational systems. Access to personal data is restricted to authorised pak23 personnel on a strict need-to-know basis.
pak23 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your data is used exclusively for the purposes described in this Privacy Policy.
You have the right to access, correct, delete, or restrict the processing of your personal data at any time. pak23 provides straightforward mechanisms to exercise all data rights, described fully in this Policy.
pak23's data processing practices are aligned with the requirements of its international gaming licence, including KYC, AML, and responsible gaming obligations, all of which require specific data handling standards.
In the event of a data breach that poses a risk to your personal information, pak23 will notify affected players promptly in accordance with applicable data protection obligations and regulatory requirements.
pak23 ("we", "us", "our") operates the online casino and sports betting platform available at pak23.net (the "Platform"). As the operator of the Platform, pak23 is responsible for the collection, processing, storage, and protection of personal data relating to its registered players and Platform visitors.
This Privacy Policy applies to all personal data processed by pak23 in connection with your use of the Platform, including data provided at registration, during gameplay, through payment transactions, and via any interactions with pak23 customer support. This Policy should be read alongside the pak23 Terms & Conditions and Responsible Gaming Policy.
pak23 is committed to handling your personal data responsibly, lawfully, and in a manner consistent with internationally recognised data protection principles. We will never use your personal data in ways that are incompatible with the purposes described in this Policy.
For the purposes of this Privacy Policy, pak23 acts as the data controller in respect of personal data collected through the Platform. As data controller, pak23 determines the purposes for which personal data is processed and the means by which it is processed.
Where pak23 engages third-party service providers (such as payment processors, game studios, or identity verification services) who process personal data on our behalf, those entities act as data processors. pak23 maintains appropriate data processing agreements with all such processors and remains responsible for ensuring that data is handled in accordance with this Policy.
pak23 collects the following categories of personal data from players and Platform visitors:
| Category | Data Elements | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, CNIC number, nationality | KYC verification, age verification, account management |
| Contact Data | Email address, Pakistani mobile number, residential address | Account communications, support, OTP verification |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Payment processing, fraud prevention, AML compliance |
| Gaming Data | Game history, wager amounts, win/loss records, session durations, responsible gaming settings | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, cookie identifiers | Security, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
| Verification Documents | CNIC copies, proof of address, payment method documentation | KYC compliance, withdrawal verification, fraud prevention |
pak23 does not intentionally collect sensitive personal data (such as racial or ethnic origin, health information, or religious beliefs) unless strictly required by regulatory obligations such as responsible gaming assessments.
pak23 collects personal data through the following means:
pak23 processes personal data on one or more of the following legal bases:
pak23 uses your personal data for the following purposes:
To create and maintain your pak23 account; to authenticate your identity at login; to process deposits and withdrawals; to administer your VIP programme status; and to provide access to the full range of casino and sportsbook services on the Platform.
To verify your identity and age in compliance with pak23's licensing obligations; to detect, investigate, and prevent fraudulent transactions, money laundering, or other illegal activity; and to conduct ongoing transaction monitoring as required by our regulatory framework.
To monitor your gaming activity for signs of problem gambling behaviours; to enforce deposit limits, loss limits, cooling-off periods, and self-exclusion instructions that you have applied to your account; and to fulfil pak23's obligations under its licensing conditions relating to player protection.
To respond to your support queries and complaints; to investigate disputes; to maintain records of communications for quality assurance and training purposes.
Where you have provided consent, to send you promotional materials, bonus offers, and personalised recommendations related to pak23 products and services. You may opt out of marketing communications at any time through your account settings or by contacting support.
To analyse Platform usage patterns, identify technical issues, improve game performance, and develop new features — using aggregated or anonymised data wherever possible.
pak23 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only where necessary and with appropriate safeguards in place:
pak23 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, detect fraud, and analyse usage. The following categories of cookies are used:
You can manage non-essential cookies through your browser settings. Disabling cookies may affect certain Platform functions. By continuing to use the pak23 Platform, you consent to the use of cookies as described above.
pak23 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account with pak23, and for such additional periods as are required by law or licensing conditions.
Typical retention periods include:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with pak23's data disposal procedures.
pak23 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
As an internationally licensed gaming platform, pak23 may transfer personal data to countries outside of Pakistan in the course of conducting its operations — for example, to servers operated by cloud infrastructure providers or to KYC service providers based in other jurisdictions.
Where personal data is transferred outside of Pakistan, pak23 ensures that appropriate safeguards are in place to protect that data, including contractual protections with recipient entities requiring data handling standards equivalent to those described in this Policy.
You have the following rights in relation to the personal data pak23 holds about you. To exercise any of these rights, contact pak23 support via live chat or at [email protected].
pak23 will respond to all data rights requests within thirty (30) days of receipt. In certain circumstances, this period may be extended by a further two months, in which case pak23 will notify you of the extension and the reasons for it. Please note that some rights are subject to exceptions — for example, where retention is required by AML or licensing law, the right to erasure cannot apply to that data.
If pak23 becomes aware that personal data has been collected from an individual under the age of 21, that account will be closed immediately, all associated data will be deleted, and any deposits made will be returned to the originating payment method. If you believe that a minor may have registered on the Platform, please contact pak23 support immediately via live chat.
The pak23 Platform may include links to third-party game providers or services. This Privacy Policy applies only to data processed by pak23 directly. Third-party websites and services operate under their own privacy policies, which pak23 does not control and is not responsible for. We encourage you to review the privacy policy of any third-party service you interact with.
pak23 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, regulatory requirements, or Platform operations. When material changes are made, pak23 will notify registered players through in-Platform messaging or via the email address registered to your account, with a reasonable notice period before the revised Policy takes effect.
The "Effective Date" at the top of this Policy indicates when the current version came into force. Continued use of the pak23 Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this Policy periodically.
For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, please contact pak23 through the following channels:
pak23 aims to respond to all privacy-related enquiries within five (5) business days. For formal data rights requests, pak23 will respond within the 30-day period described in Section 12.
Now that you know exactly how pak23 protects your personal data, log in and play with confidence — 1,000+ games, PSL betting, and VIP rewards, all in PKR.
21+ only. All games involve financial risk. Bonus T&Cs apply. Please play responsibly.